Frequently Asked Questions
Questions about orders you have not yet received
My package has been delayed. Will the meat be safe to eat?
Our products are packed to withstand up to 48 hours of unrefrigerated shipping. Occasionally, a package might be delayed due to weather problems, etc. If your package arrives within 48 hours of shipping, the meat should be fine to consume. If it is cool to the touch when it arrives it is safe to eat.
Additionally, during severe weather or extraordinary circumstances, we have special arrangements with FedEx to refrigerate our packages until they can be delivered. Therefore, during such circumstances, if your package is delayed, it is likely that it will still be all right to consume when it arrives. Just check to see if it is cool to the touch. If it is, then it is safe to eat.
If you are uncertain about how long your package has been in transit and whether or not it is safe to consume, call our customer service center toll-free at 1-877-783-4512. A representative will be happy to help you.
Can I change the delivery date of my package?
The default delivery date for any order containing an in-stock item(s) is the next valid delivery date. For example, orders placed Monday will be scheduled automatically for delivery Thursday. Valid delivery days are Tuesday through Saturday.
It is not possible to make any changes to an order on the day it will ship. That is, orders scheduled for delivery the next day cannot be changed on the same day they are placed.
You can read our instructions on how you can change the default delivery date at the time you place an online order.
For any order scheduled for delivery two or more days into the future, please call our customer service center (877-783-4512) or e-mail us to see what changes, if any, are possible.
Can I change items in my order?
It is not possible to make any changes of any kind to an order on the day it will ship. That is, orders scheduled for delivery the next day cannot be changed on the same day they are placed.
For any order scheduled for delivery two or more days in the future, please call our customer service center (877-783-4512) or e-mail us to see what changes, if any, are possible.
Can I change my shipping address?
It is not possible to make any changes of any kind to an order on the day it will ship. That is, orders scheduled for delivery the next day cannot be changed on the same day they are placed.
For any order scheduled for delivery two or more days in the future, please call our customer service center (877-783-4512) or e-mail us to see what changes, if any, are possible.
Where do I find my package tracking information?
When we ship your order, we send you an automatically generated email including your tracking number. Go to FedEx.com to track the progress of your package. You can also find your tracking number in the Order History section of your Lobel's account.
If you do not receive an email containing your tracking number, it's possible that we don't have your correct email address in our system. You can ensure you get such emails by making sure your Lobel's account is up to date.
You can also call our customer service center toll-free at 1-877-783-4512 and a representative will be happy to look up your tracking number, inform you of your package's progress, and update your account information for you if you wish.
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